Can I place an order telephonically?
We do not take telephonic orders, but if you come across a problem when placing an order on the website, contact our Customer Services by Email: firstname.lastname@example.org and we will be glad to assist you.
How can I know that my order was successfully received and processed?
If the order was received immediately after pressing complete order, the following message will appear: "your order has been successfully received" and we will send you an email confirming your order. You can also check the status of your orders at any time in your personal account page on the website. After logging in to your account using your email and password (on the right side), press "my account" and choose "my orders".
Can and how do I cancel an order?
A transaction that was ordered on the website can be cancelled if the product was not shipped yet. Checking whether the product has shipped, and cancellation will be done by Email: email@example.com
Can I change the details of the order after it is completed? Such as address/shipping method etc?
If the order has not shipped yet from our warehouses, you can contact us by telephone to Customer Services at firstname.lastname@example.org and we will try to assist you and make the change.
What are the payment options on the website?
You can pay with one of the following credit cards: Visa Cal, MasterCard, Isracard and Diners or by PayPal.
Can I pay cash?
No, payment can only be done by credit card or PayPal.
Our facial series includes two products that contain SPF25 sunscreen; day cream and moisturizer.
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